Terms and Conditions
By using this website, you agree to the following terms, conditions and privacy policy. Please read them carefully before using this website.
General Provisions
This website is owned and operated by VS Invitations. You must be at least thirteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The terms, conditions and privacy policy contained on this page is subject to change at any time.
Intellectual Property Notice
All images, text, designs, graphics, trademarks and service marks are owned by and property of VS Invitations, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.
You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.
Your Communications
Any communications made through our ‘contact,’ blog, blog comments or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails.
We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libellous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.
Disclaimers
Our website and related materials is provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any direct or indirect loss or conduct incurred as a result of your use of our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).
While we may reference certain results, outcomes or situations on this website, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements. If you have a medical, legal or financial questions, you should consult a medical professional, lawyer or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this website, related materials, products, courses or the materials contained herein.
This website is updated on a regular basis and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at info@vsinvitations.com.
Affiliates
This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.
Termination
If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our website and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice.
Refund Policy
Due to custom nature of work, we do not offer any refunds on invitations and stationery items.
Due to the handwritten quality of all our work, we do not offer refunds on any custom, hand written orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing.
Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.
Shop Products
Due to the proprietary nature of our calligraphy kits, all sales are final & non-refundable. No exceptions. We do not offer refunds on any orders.
If a shop item arrives incorrect or damaged, please do contact us within 48 hours of receipt so that we can correct the situation. If we mistakenly send you the wrong item, we do apologise! Please let us know & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office. Thank you for your understanding!
For exchanges on products such as inks, pen holders, nibs, the customer is responsible for return shipping with tracking in addition to the shipping for us to get the new product shipped at our flat rate fee.
Shop Policies
SHIPPING POLICIES
Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 3 business day of purchase.
IF YOUR EVENT IS WITHIN TWO WEEKS OF DATE OF PURCHASE, WE STRONGLY ENCOURAGE THAT YOU CONTACT US THROUGH E-MAIL BEFORE MAKING THE PURCHASE.
Most orders within India take 3-5 days for delivery AFTER you receive your tracking information, while international orders can take 2-4 weeks or even longer depending on the receiving country. Please know that we CANNOT guarantee delivery dates on behalf of FEDEX, nor can we be held responsible for delays by FEDEX. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the FEDEX tracking website. Additionally, we will not provide cancellation or refunds because of delays by FEDEX.
Items may ship separately.
If we mistakenly send you the wrong item, we do apologise! Every order is packed by people! Please do let us know within 48 hours of receipt & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office.
INTERNATIONAL ORDERS
International orders are shipped via FEDEX. International orders can take 2-4 weeks or even longer for delivery depending on the receiving country. We recommend ordering very early to allow for transport and customs in your country. Please note international orders may be charged a tax or tariff upon entry to your country. This is additional to the shipping that you paid to VS Invitations, which only covers our cost to mail the package to you. We have no control over these customs charges and legally we must disclose the value of your item when we ship in the customs documentation. Additionally, we have no control over international orders once they leave India. It is the responsibility of the customer to follow up with their local postal carrier if there are issues in the country outside of India. We can only contact FEDEX, within India, and once an item is out of their hands, they do not have any additional information. We require 90 days to pass before we take action regarding a replacement item, and we do not offer any type of refund on international orders. No exceptions.
CALLIGRAPHY SERVICE & PRINTING TERMS
PAYMENT FOR EVENT CALLIGRAPHY
Payment is accepted upon order submission via Paypal/Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work. Retainer fees taken at the time of booking are non-refundable.
LISTS
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and should be numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed is below:
Formal Addresses:
Mr. and Mrs. Kenneth D’souza Mr. and Mrs. D’souza
60 Vincent Street, Apt 3
Camp, Pune 411001
*If you prefer to have Mr. and Mrs. As well as both first names of the married couple please specify that, and keep in mind there is an additional fee for extra words. You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette.
ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with hand-written work! Please be sure to include 15% additional envelopes with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes.
ABBREVIATIONS
Please ensure there are no spelling errors or abbreviations in the list. VS Invitations is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we abbreviate is Number for townhouses, apartments, and condos unless you have indicated that you would like that on its own line, spelled out.
TEXTURED MATERIALS
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turn around time.
INK COLORS
Standard ink colors are: black, white and gold. A 2000/- mixing fee will apply for custom ink colors.
ADDITIONAL LINES
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion.
SHIPPING
When completed, the envelopes will be shipped to the address provided at the time of order. All wedding calligraphy shipments are sent via FEDEX, DHL, UPS or any such most reliable service. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. VS Invitations is not responsible for errors made by FedEx. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.
DUE DATES
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this exact date. We will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.
RUSH ORDERS
Our standard turn around time is 2-3 weeks. A rush order is any order requiring completion in less time than this 2-3 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is typically 50% up charge for the rush service. We do not offer refunds on rush charges.
EXTRA ENVELOPES & CORRECTIONS
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to V S Calligraphy within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days and are sent via FEDEX. Extra envelopes will be returned at your request.
NATURAL VARIATION
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. VS Invitations will attempt to correct all problems without needing to use additional envelopes. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.
COPYRIGHT
VS Invitations retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.
Trademarks and materials may not be used in connection with any product or service that is not VS Invitations, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits V S Calligraphy or in any manner that may deprive V S Calligraphy of the benefit of our work.
SOCIAL MEDIA
VS Invitations may post photos at its discretion of daily work on social media platforms.
Privacy Policy
Your privacy is extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by us and how we use it.
Cookies, Log Files and Web Beacons
Like many other Web sites, we makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
We also use cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser. For example, some blog posts may be recommended to you based on what you have read on our site in the past.
Third Party Privacy Policies
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. VS Invitation’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
Severability
If any part of these terms, conditions and privacy policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Entire Agreement
The information contained herein constitutes the entire agreement between site users and our company relating to the use of this website.
Law and Jurisdiction
These terms, conditions and privacy policy are governed by and construed in accordance with Indian law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Maharashtra, India.
Consent
By using our website, you hereby consent to our terms and conditions of use, and our privacy policy. This page was last updated on Tuesday, May 1, 2018.
If you require any more information or have any questions about our Terms and Conditions of website use, or our Privacy Policy, please feel free to contact us by email.